The Maintenance Department Technician will help run smooth and efficient hotel operations and assist with all related maintenance related issues on property. Wages are dependent upon experience with additional benefits listed below.
Education & Experience
HVAC, plumbing and electrical experience necessary
Must be available to work some nights and weekends
Benefits for Full-Time Employees (32 hours or more)
As the concierge at Hotel Boulderado, you will be responsible for creating a unique and memorable guest experience by providing resources and recommendations developed from a thorough knowledge of all aspects of the hotel and outlets as well as local businesses, restaurants, venues and special events.
Starting pay is $12.00 an hour in addition to tips and other earning opportunities listed below.
Duties & Responsibilities
Develop positive, ongoing relationships with our guests by providing excellent resources and recommendations.
Accompany guests to local attractions as requested and participate in local tours through our shuttle service
Regularly walk the streets of Boulder to familiarize with new restaurants, shops, and points of interest.
Visit and research surrounding cities/towns of which might be of interest to our guests: (Estes Park, Lyons, Louisville, Golden, Downtown Denver, etc.)
Utilize your local expertise to arrange special perks and under-the-radar hot spots
Act as our resident dog-walker and dog-sitter or recommend local services as needed.
Develop relationships with local businesses to utilize any and all services that might benefit our guests.
Stay up-to-date on all City of Boulder events, all CU events, and special holiday happenings. Know what is going on in Boulder at all times and keep the front desk updated with this information.
Keep all brochures, business cards, promotions, etc. well stocked and up-to-date.
Check the concierge email daily, ensuring our guests are responded to in a timely and helpful manner.
Call all hotel arrivals to handle any special requests that guests may need prior to their stay, and develop guest itineraries as necessary.
Coordinate all VIP arrivals, transportation requests, welcome letters, massages, and guest room amenities.
Coordinate reservations for restaurants, travel, tours, flower deliveries, etc.
Process wedding, company & all gift bags that come into the hotel- organize and arrange for hand over or delivery by the front desk.
Incorporate all necessary guest information into the property management system as a centralized location for front desk and concierge to manage guest needs.
Research industry trends in relation to automated guest communication and concierge management systems.
Work closely with the marketing team to develop innovative group activities, community events, and special events within the hotel & outlets.
Other duties as assigned by the Operations Manager.
Education & Experience
Polite, outgoing personality with a passion for making a memorable guest experience.
2 years of customer service experience preferred.
High School Diploma or equivalent required. Some college experience preferred.
Previous hotel concierge experience preferred, but not required.
Knowledge of local businesses, restaurants, venues, and an ongoing knowledge of special events.
Proficient with Microsoft Office.
Benefits for Full-Time Employees Working at Hotel Boulderado (32 hours or more)
Monthly bonuses based on production
Holiday pay at time and a half
Tips, incentives and freebies given by guests
Vacation pay- one week after a full year, two weeks after two full years
Dental, Medical, Vision after 60 days
Advancement opportunities based on performance. This position has the potential to grow into an Activities Director role.